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CAL STATE SAN MARCOS COUGARS
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Informal Resolution Process




The Department of Athletics encourages all Student-Athlete/Head Coach concerns to be settled between the parties involved. The purpose of

informal resolution is to resolve concerns at the lowest administrative level.


A student-athlete may discontinue the informal resolution process at any time and he/she may also contact the Dean of Students Office for

assistance.



Below are guidelines for the Informal Resolution Process:


  1. Student-athlete schedules a meeting with the Head Coach to discuss the issue.


  2. The Head Coach should seek to resolve the issue with the student-athlete immediately.


  3. If the issue is resolved, no further action is needed.



  1. If resolution is not achieved and the student-athlete would like to seek further assistance, the student-athlete can email the Associate

    Director of Athletics requesting a meeting. The Associate Director of Athletics will schedule the meeting and the student-athlete is allowed

    to bring an advisor. The Associate Director of Athletics will work with the student-athlete to find resolution to his/her concern.



  1. If resolution is not achieved and the student-athlete would like to seek further assistance, the student-athlete can email the Associate

    Director of Athletics requesting support from the Department of Athletics' Student-Athlete Resolution Committee.



  1. The Associate Director of Athletics will schedule the meeting with the committee (Faculty Athletics Representative, Assistant Director of

    Compliance and the Senior Woman Administrator) within 5 business days of the request. Both the student-athlete and the Head Coach will

    be asked to submit a summary of the conflict to the Associate Director of Athletics in writing at least 2 business days before the scheduled

    committee meeting. The Associate Director of Athletics, who will coordinate the meeting, will forward the summaries to the committee

    members.


  1. The student-athlete may elect to be accompanied by an advisor to any meeting(s) or interview(s) regarding the concern. The advisor may

    not speak on behalf of the student-athlete; his/her role is limited to observing and consulting with his/her client. If the student-athlete

    chooses an advisor, he/she should submit the name and relationship to the Associate Director of Athletics at least 1 business days prior to

    the meeting.



  1. The student-athlete and the Head Coach will present their concerns and possible remedies to the committee separately.


  1. After all meetings have concluded, the Student-Athlete Resolution Committee will review all details of the issue and formulate a

    recommended resolution submitting it to the Associate Director of Athletics.



  1. The Associate Director of Athletics will notify the student-athlete of the committee's decision. If the student-athlete is amenable to the

    resolution presented by the committee, the process will conclude upon implementation of the resolution.


  1. If the student-athlete is not amenable to the resolution, the student-athlete may request a meeting with the Director of Athletics to seek

    additional resolution to the issue. This meeting request can be made with the Associate Director of Athletics.


  1. The Director of Athletics will meet with the student-athlete within 5 business days to discuss next steps and possible resolutions.


  1. If the suggested resolutions are not accepted by the student-athlete, the student-athlete will be referred to the Dean of Students Office

    where he/she can make a request for further review of the issue.